Any questions or requiring about : Tours , hotels , Tranport or Tickets . Please , send to us via our email address : . We will respond to you as soon as possible after 6hours everyday.

RESERVATION : All rsservations to be made only by email via as following:
+ Email :
+ Phone : +84982 772 445.

CONFIRMATION : We will cofirmmation your booking as soon as possible via email.

DEPOSIT: 30% total cost per person is required to secure your reservation.
For late reservation (less than one week before the departure date of the trip) full payment for the trip or hotel reservation is required.
Deposit can be made via Bank Transfer .
Pay by bank transfer: Transfer money to our bank account as following:
BANK NAME: Bank for Foreign Trade of Vietnam
A/C NUMBER: 0521 000 555 388 .
A/C NAME: Đo Van Tuan .
address: Mr Đo Van Tuan – Heaven G.B.U Travel – group 01 , zone 01 – Bai Chay warp – Hạ Long city,  Vietnam.

Pay by Western union. You can follow details in Vietnamese below:
Our Address:
Ong  (Mr) Đo Van Tuan .
so Chung minh nhan dan (ID number): 100664530
Cap ngay (date of issue ): 08 /08 / 2008, tai CA Quang Ninh.( Quang Ninh Police issue ) .
Dia chi (add) ; Kim Son , Dong Trieu , Quang Ninh , Viet Nam.

Or passpot number : B 4014197 .
Cap ngay ( date of issue ) : 29 / 04 / 2010 , tại Cong an Quang Ninh ( Quang Ninh Police issue ). When you transfer money to our account. Your bank  will give you a code,  you send  the code to us.

Final payment is to be made by cash or credit card at : * Head ofice Heaven G.B.U Travel in Ha Long
* Sale ofice of Heaven G.B.U Travel in Ha Noi or at any your hotel on your arrival date in Ha Noi , Ha Long and Cat Ba .

Cancelation can be made by email or fax to us above email or fax:
–          If you cancel your reservation before 20 days due to your departure date of the trip). Full refund of your deposit
–          If you cancel your reservation less then 20 days due your departure of the trip. We will charge as 30 % of your deposit fee and no refundable.

– For deposit fee of the trip/ reservation services is not including bank fees or transfer fees) . So , customer has to pay extra for bank fees or transfer fees.
For final payment at : HEAVEN G.B.U TRAVEL
if you pay by cash is no fee, if you pay by credit card we will add as 3 % bank charge into total among of your payment in advance.
(These banks and/or branches partner up with Vietcombank and they may offer you the cheapest transfer rate)

1. Australia
1.1. Commonwealth Bank of Australia, Sydney
Bank code: CTBAAU2S

1.2. ANZ Bank Melbourne
Bank code: ANZBAU3M

2. Austria
2.1. Raiffeisen Zentral Bank Oesterreich A.G., Vienna
Bank code: RZBAATWW

3. Belgium
3.1. Ing Belgium SA/NV, Brussels
Bank code: BBRUBEBB010

3.2. Fortis Bank S.A (General Bank), Brussels
Bank code: GEBABEBB06A

4. Canada
4.1. Royal Bank of Canada, Toronto
Bank code: ROYCCAT2

4.2. Bank of Montreal
Bank code: BOFMCAM2

5. Denmark
5.1. Den Danske Bank A/S, Copenhagen
Bank code: DABADKKK

6. France
6.1. Societe Generale, Paris
Bank code: SOGEFRPP

6.2. BNP Paribas, Paris
Bank code: BNPAFRPP

6.3. Natexis Banque (BFCE), Paris
Bank code: BFCEFRPP

6.4. Credit Agricole (Banque Indosuez), Paris
Bank code: AGRIFRPP

6.5. Banque Commerciale Pour l’Europe du Nord (Euro Bank), Paris
Bank code: EUROFRPP

7. Germany
7.1. BHF Bank, Frankfurt
Bank code: BHFBDEFF500

7.2. Deutsche Bank A.G., Frankfurt
Bank code: DEUTDEFF

7.3. Westdeutsche Landesbank Girozentrale, Dusseldolf
Bank code: WELADEDD

7.4. Dresdner Bank AG, Frankfurt
Bank code: DRESDEFF

7.5. American Express Bank GMBH, Frankfurt
Bank code: AEIBDEFX

8. Hongkong
8.1. Hongkong and Shanghai Banking Corp., Hongkong

8.2. Standard Chartered Bank, Hongkong
Bank code: SCBLHKHH

8.3. Vietnam Finance Company Ltd. 16th Floor, Golden Star Building, 20
Lockhart Road, Hongkong
Bank code: BFTVHKHH

9. India
9.1. United Commercial Bank, New Delhi
Bank code: UCBAINBB202

10. Italy

10.1. Banca Intesa SPA, Milano (Comitbanca)
Bank code: BCITITMM

11. Japan

11.1. Bank of Tokyo – Mitsubishi Ltd., Tokyo
Bank code: BOTKJPJT

11.2. Sumitomo Bank Ltd., Tokyo
Bank code: SMBCJPJT

11.3. Mizuho Corporate Bank Ltd., Tokyo
Bank code: MHCBJPJT

11.4. UFJ Bank Ltd., Tokyo
Bank code: SANWJPJT

12. Korea
12.1. Korea First Bank, Seoul
Bank code: KOFBKRSE

13. Netherlands
13.1. ABN Amro Bank N.V., Amsterdam
Bank code: ABNANL2A

14. Norway
14.1. Nordea Bank Norge ASA, Oslo
Bank code: NDEANOKK

15. Malaysia
15.1. Malayan Banking Berhad, Kuala Lumpur
Bank code: MBBEMYKL

16. Singapore
16.1. Standard Chartered Bank, Singapore
Bank code: SCBLSGSG

16.2. United Overseas Bank, Singapore
Bank code: UOVBSGSG

16.3. Development Bank of Singapore
Bank code: DBSSSGSG

16.4. Natexis Bank, Singapore
Bank code: BFCESGSG

17. Sweden
17.1. Nordea Bank Sweden AB, Stockholm
Bank code: NDEASESS

17.2. Handelsbanken AB, Stockholm
Bank code: HANDSESS

17.3. Skandinaviska Enskilda Banken Stockholm
Bank code: ESSESESS

18. Switzerland
18.1. Credit Suisse (First Boston), Zurich
Bank code: CRESCHZZ80A

18.2. union Bank of Switzerland (UBS), Zurich
Bank code: UBSWCHZH80A

18.3. Bipielle Bank, Lugano
Bank code: BPLSCH22

19. Taiwan
19.1. International Commercial Bank of China, Taipei
Bank code: ICBCTWTP011

19.2. Farmer Bank of China, Taipei
Bank code: FBOCTWTP

20. Thailand
20.1. Bangkok Bank Public Co.Ltd., Bangkok
Bank code: BKKBTHBK

20.2. Thai Military Bank Public Co Ltd., Bangkok
Bank code: TMBKTHBK

21. U.S.A
21.1. JP Morgan Chase Bank, New York
Bank code: CHASUS33

21.2. Citibank NA, New York
Bank code: CITIUS33

21.3. American Express Bank Ltd., New York
Bank code: AEIBUS33

21.4. Bank of American NA, San Francisco
Bank code: BOFAUS6S

21.5. HSBC Bank USA (RNB), New York
Bank code: MRMDUS33

21.6. Deutsche Bank Trust Company, New York
Bank code: BKTRUS33

21.7. Bank of New York, New York
Bank code: IRVTUS3N

21.8. ABN Amro Bank, New York
Bank code: ABNAUS33

21.9. Standard Chartered Bank, New York
Bank code: SCBLUS33

21.10. union Bank of California Intl, New York
Bank code: BOFCUS33

21.11. Wachovia Bank NA, New York
Bank code: PNBPUS3NNYC

22. England
22.1. National Westminster Bank PLC, London
Bank code: NWBKGB2L

22.2. Lloyds TSB Bank PLC, London
Bank code: LOYDGB2L

22.3. USBC Bank PLC (Midland Bank) London
Bank code: MIDLGB22

22.4. Standard Chartered Bank, London
Bank code: SCBLGB2L

23. Laos
23.1. Laocombank, Vientiane
Bank code: COEBLALA

23.2. Lao – Viet Bank, Vientiane
Bank code: LAOVLALA

24. Cambodia
24.1. Cambodian Commercial Bank Ltd., Phnompenh
Bank code: SICOKHPP.