Frequently Asked Questions

Thank you for visiting our FAQs page. Here are the most common questions asked by our travelers. 

 1. When is the best time to travel Vietnam?

The climate in Ho Chi Minh City and elsewhere in the south is hottest and most humid in March and April. The dry season runs from November to April and the rainy season from May to October. In the north, the wet season is from May to September; December to March are the driest months.

 2. How can I make a booking and pay?

All our quotes are in USD. We accept Visa/Mastercard by either directly giving us your card details or using our secure payment online, bank transfers or cash. For day trip, flights, hotels we charge a 2% to 3.5% credit card fee but for customized tours this is not necessary.
Booking can be actually made on line. Once you are interested in the trip, you then can go ahead and sign up the tour by sending us by fax the completed reservation form so that we could process your booking. In case you won’t find any option that matches your expectation or you want to follow your own itinerary, then do not hesitate to fill the customized trip form and forward it to us. We will work it out and tailor your trip to just what you long for.

 3. How can I apply for a visa?

Visitors must obtain visa approval prior to entry. We offer the visa approval service. The procedure can be summarized as follow:
(1) Passport details and arrival , departure dates are to send to us no later than 14 day prior to your departure. ( You can send by email, fax or snail mail; we need: full name as stated in passport, gender, date of birth, passport number, expiry date, nationality, arrival & departure date, place to receive your visa-please advise which Vietnamese Embassy or Consulate where your want to get your visa stamped)
(2) We then go ahead and submits these details to the Vietnamese Immigration Department.
(3) The Immigration Department will confirm us of visa approval and send it by fax/telex approval to the Embassy or Consulate in the country of visitors’ residence.
(4) We send you the approval document via email.
(5) You bring your passports & 2 passport sized photos to Vietnamese embassy to get the visa stamped ( stamp fee will be paid by yourselves).

4.  What is the local money called? Can I use credit cards and travelers check?

Vietnamese – Dong(VND)
Credit Cards
In Viet Nam, credit cards are accepted at most hotels and better restaurants and shops.

Travelers Checks
In Viet Nam, traveler’s checks are accepted on a limited basis and may be difficult to change.

ATM Machines
In Viet Nam: Available in Hanoi and Ho Chi Minh City and most city Haiphong, Halong, Hue, Hoian, Nhatrang, Vungtau, Dalat. US dollars, preferably crisp clean bills, are accepted almost everywhere in all of the countries listed above.

 5. Can I organize my own group?

Yes, you can. Our website is just the starting point. If the specified trips are not suitable, or you don’t want to follow the same itinerary, we would be happy to come up with a program to suit your travel interests. This service is available to any individual, family or group. We regularly organize tailor-made holidays for families, groups of friends, schools, clubs, societies, associations and special interest groups. We’re happy to be of any assistance in planning and making your trip as you’ve ever wanted it to be!

6. What the accommodation like?

Hotels range from budget to five-star. While Deluxe properties are located only in the major cities, the charm, and quaint local family run accommodations with varying levels of private facilities can be found through out the country. Annam Travel constantly stays abreast of hotel developments in order to offer our clients the best available and most preferred lodging.

 7. What level of comfort can I expect?

It may vary from one trip to another pending on what trip you are following. On all our trekking trips we stay overnight at local family in hilly and mountainous area. All your gear will carried , your meals are prepared. Of course we will use also comfortable hotel with local quaint whenever available. On beach escape and touring holidays we stay in local hotels with fully supported staffs and amenities. All you have to do is enjoy yourself.

8. What about the food?

Your good health is a top priority on all our trips. We are therefore fully aware of the healthy appetites that build up when trekking, kayaking or touring and provide tasty and varied meals with plenty of fresh ingredients. All our food is prepared by genius cooks who ensure high standards of hygiene and who serve a sensible combination of local and Western dishes. . We also cater for vegetarians, and none-seafood individuals. whereas sometimes you have to choose your own meals, eat only the well cooked food at decent hotels and restaurants. While snacks may be offered for sale else where, one never knows the condition under which they were prepared nor the health of the food handlers. You may want to bring along dried fruits and other comfort for the bus ride ( there is a dining car on the train which serves drinks and light meals).

 9. Who is my guide?

Positive feedback from our clients validates our policy of employing local people as guide. Our guides are open-minded, qualified and enthusiastic young people who can accommodate your travel needs and provide you – the traveler, with first-hand knowledge of local history and culture. They are also curious about foreign culture and are keen to engage in cultural exchange with visitors. They are there to make your trip a success.

10. What if need to cancel or change my itinerary?  

For all bookings you will need to sign our terms and conditions on our reservation form. This clearly states our cancellation policy. We insist that all our clients have adequate travel insurance that covers them for cancellation and curtailment. Click here to download our terms and conditions.

If you wish to change your itinerary after full payment has been made we will try our best to accommodate any changes but it depends on each individual supplier. We therefore take it case by case.

11.What is included in my trip?

Pending on specific trip our inclusions may vary from trip to trip, as an indication we include accommodation in clean, friendly located hotels with local character where possible on a double/ twin shared basis with daily breakfast; all transfers & transportation including boat ride, train journey if any; experienced English speaking guide; domestic flights where specified in the itinerary; food as stated in the trip; other specific arrangement for special interest tours.

12. Are children charged the full room rate?

Rates are normally reduced for children under the age of 12 years.

13.   What about travel insurance?

Travel insurance is compulsory for any participant. It is advised that all travelers should have travel insurance covered before your departure. This will be really helpful in case of medical emergency evacuation. It is with go safe. The travel insurance will cover against  Hospital and Medical expenses, the cover  relates to expenses as a  consequence of accidents occurring to the bearer during the period of  Insurance and/or unforeseen illnesses which arise during that period as well. You can consult some of the travel insurer

14. Do I need to have some vaccine shots before the trip?

No vaccinations are officially required by the Vietnamese authorities, however immunization against cholera, hepatitis, typhoid, tetanus, polio and Japanese encephalitis is advised. Please consult your doctors for further medical advice. Also plan to bring mosquito repellent. Wearing long-sleeved shirts and slacks from dusk onward and avoiding perfume is also recommended. In addition to an ample supply of any prescription drugs you are taking ( and a prescription which can be filled in case your pills go missing ) bring medicines for: Headaches, diarrhoea, constipation, insect bites, sore throats, eye drops, cuts, etc. Medical standards outside Hanoi and Saigon, Siemriep and Luangprabang are lower that those found in western countries.

If you have more informations or questions, please email us : heavengbutravel@gmail. Let us know your questions or concern, we will get back to as soon as possible.